T & C’s


We ask that you arrive 15 minutes before your appointment time, ensuring you are able to relax and can complete a consultation form. Late arrivals will not be able to receive an extension to the allotted treatment time as this could affect other bookings.

All appointment durations stated include a review of the consultation form and changing time, it does not represent the total “hands on” time.

Young Adults

Any form of body treatment can only be carried out on a person 18 years and above. All young adults 17 years and under must be accompanied by a responsible adult 18 years or older. That person must also complete a parental consent form.

Other Important Information

We accept all major credit or debit cards.

Unfortunately, we can NOT accept payment to rooms as The Rose Sanctuary is an independent company and not associated with The Hilton Hotel.

If you require the use of LivingWell Health Club, this can be arranged for an additional fee of £10.00.